We open at 8.30am for arrival no later than 9.15am. Collection is between 4.30pm and 5.30pm that day. Children staying until 5.30pm enjoy an extra activity session for free.
We also offer an 8am drop off for Early Risers, as well as a 6pm collection as an Extra Slice. These can each be booked for £6 per session per day.
When you arrive, follow the coloured flags to the check in area and look for the correct table/zone for your child(ren). This is indicated by the coloured table runners and signage – Playtime (3-4yrs), Magic (5-7yrs), Active (8-11yrs) & Teen’s (12+).
Our friendly team on the desk will check your child in, ensure you have completed or reviewed your Child Information via your Online Parent Account, check that your child(ren) have what they need and help with any questions you may have. Once checked in they will receive a name sticker, be told where to leave their bags and get straight into a fun activity, if they remember amongst all the excitement they will say goodbye to you for the day!
Anyone who may collect your child(ren) needs to be added to the authorised adults section of your post booking questions. If the person collecting is not recognised but on the list of authorised adults then they will be asked for photographic ID before your child will be checked out.
We understand that plans change and someone new may need to come and collect, this is fine just update the authorised adults section of your post booking questions at any time and ask the person collecting to bring some photo ID.
Our phone lines are open between 8.30am and 5pm, Monday to Friday. Call us on 01603 851000
Visit our contact page to access our contact form. Our team will get back to you shortly with an answer or solution.
If you would prefer to contact us directly via email, please contact customerexperience@campbeaumont.co.uk
To access our online web support service, chat live with us using the chat box at the bottom of the page
Our phone lines are open between 8.30am and 5pm, Monday to Friday – Call us on 01603 851000
Visit our contact page to access our contact form, our team will get back to you with an answer
If you would prefer to contact us directly via email please send your email to customerservices@campbeaumont.co.uk