We strive to deliver inspiring childcare to children from across London and beyond, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.
Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.
If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.
We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.
We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.
You can also contact Ofsted if you have concerns that we are not meeting the requirements of our registration.
Customer Experience Manager,
Camp Beaumont,
1 Jubilee Street,
Brighton,
BN1 1GE
customerexperience@campbeaumont.co.uk
01603 851000
Please see our booking conditions for further information.
We are regulated by Ofsted if you would like to discuss our provision with them you can contact them via phone or email:
0300 123 1231 | enquires@ofsted.gov.uk
